gen cx 3
Mazdas New Combustion Engine Is Great News For Next-Gen Miata & CX-50 One-third of banks redirecting CX budgets towards Gen AI and ML According to Kohli, the future of customer contact handling will fixate on intent-level customer journey orchestration. As a result, the agent knows the customer’s query from the start of the conversation and has critical information at hand to solve it. Yet, a decade after the first CCaaS solutions went mainstream, not much has changed within the service